Shipping

We send domestic and international orders by Royal Mail, although heavier orders may be delivered by UPS or similar courier.  UK orders should expect 2-3 days to arrive once dispatched.  International orders are sent by DHL and dependant on the service specified on checkout may take a minimum of 5 working days to arrive. 

Tracking information will be provided with all orders.

Returns

Your 100% satisfaction is important to us.

Please contact us on support@storemydress.com prior to returning any goods, we cannot accept returns without prior authorisation.

Any goods returned due to no fault of Store My Dress are liable to a 20% handling charge. No returned goods can be refunded unless in perfect condition. The purchaser is responsible for the cost of returning the goods. Your statutory consumer rights are not affected.

Bespoke or made to measure items are non-returnable and non-refundable. This is in line with 'The Consumer Protection (Distance Selling) Regulations 2000; Clause 13 Exceptions to the right to cancel - (c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;'

• If a product arrives damaged we offer a refund or replace policy.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@storemydress.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When the returned item is received and inspected, the customer shall receieve a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.